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Terms of sale


The present general conditions govern the use of this site https://hellocheveux.com/.
This site is owned and operated by HELLO CHEVEUX registered under the RCS of Lille Metropole under the number 532 692 233.
By using this site, you indicate that you have read and understood the terms and conditions of use and that you agree to abide by them at all times.

Type of site: e-commerce

Intellectual Property

All content published and made available on this site is the property of HELLO CHEVEUX and its creators. This includes, but is not limited to, images, texts, logos, documents, downloadable files and everything that contributes to the composition of this site.


When you create an account on our site, you agree to the following:

  1. that you are solely responsible for your account and the security and confidentiality of your account, including any passwords or sensitive information attached to it, and
  2. that all personal information you provide to us through your account is current, accurate and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you use our site illegally or violate the Acceptable Use Policy.

Sale of Goods and Services
This document governs the sale of goods made available on our site.

The properties we offer include :

  •     Beauty products and treatments

The assets linked to this document are the assets that are posted on our site at the time you access it. This includes any products listed as being out of stock. Any information, descriptions or images we provide about our goods are described and presented as accurately as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase such goods at your own risk.

Sold by third parties

Our site may offer goods from third party companies. We cannot guarantee the quality or accuracy of goods made available by third parties on our site.


We accept the following payment methods on this site:

  • Credit Card
  • PayPal

When you provide us with your payment information, you confirm that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to that payment instrument.

If we believe that your payment has violated any law or one of our terms of use, we reserve the right to cancel your transaction.


Your subscription does not renew automatically. You will be informed before your next payment in order to continue your subscription.

If you wish to cancel your subscriptions, please follow these steps:

You can cancel your subscription 7 days before the current month's billing. Please write to info@hellocheveux.com at least 7 days before the anniversary date of your order.

Shipping and Delivery

When you make a purchase on our site, you agree and acknowledge to provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equivalent to the amount you paid. You agree that it is your responsibility to monitor your payment method. While we aim to provide you with an accurate estimate of shipping time and costs, these may vary due to unforeseen circumstances.


Reimbursement of goods

We accept claims on our site for products that meet one of the following requirements:

  • change of mind
  • the good purchased does not meet the user's expectations

Refund requests can be made within 14 days of receipt of your goods.

Refunds do not apply to the following products/services:

  •  Any item that has been damaged cannot be refunded.


Please follow this procedure to return your items by mail :
Write to us at info@hellocheveux.com for return instructions. You are responsible for the return shipping costs.

Make sure that the item is protected in a suitable packaging during shipment. We do not take responsibility for lost or stolen packages.

Limitation of liability

HELLO CHEVEUX or one of its employees will be held responsible for any problems arising from this site. Nevertheless, HELLO CHEVEUX and its employees will not be held responsible for any problems arising from any improper use of this site.


As a user, you hereby indemnify HELLO CHEVEUX for any and all liability, costs, causes of action, damages or expenses arising out of your use of this site or your breach of any of the provisions set forth herein.

Applicable Laws

This document is subject to the laws applicable in France and is intended to comply with its necessary rules and regulations. This includes the EU-wide regulations set forth in the DGR.


If, at any time, any of the provisions contained herein are determined to be inconsistent or invalid under applicable law, such provisions shall be deemed invalid and shall be severed from this document. All other provisions shall be unaffected by such laws and the remainder of this document shall continue to be considered valid.


These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes in the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these terms and conditions or post a notice on our site.

Contact details

Please contact us if you have any questions or concerns. Our contact information is as follows:


Effective date: December 1, 2020.